Privacy policy

Introduction

Vinmayaa Care provides home-based and facility-based eldercare, including personal care, nursing support, geriatric and palliative care, and related healthcare services across India. In the course of providing these services, we collect and process personal information about our clients, their families, caregivers, and website visitors.

This policy applies to information collected through our website, mobile communications, care assessment visits, service agreements, and any other interaction you have with Vinmayaa Care. By engaging our services or using our website, you agree to the practices described in this policy.

Information we collect

We collect information that is necessary to assess care needs, deliver safe services, and maintain a relationship with our clients and their families.

Personal information

• Identity details — name, date of birth, gender, photograph, and government-issued identification.
• Contact details — address, phone number, email, and emergency contact information.
• Family and next-of-kin details — for care coordination and emergencies.

Health and care information

• Medical history, current diagnoses, medications, allergies, and mobility or cognitive assessments.
• Care plans, visit notes, incident reports, and progress records maintained by our caregivers and nurses.
• Information shared by treating doctors, hospitals, or diagnostic centres, where relevant to ongoing care.

Payment and billing information

• Billing address, service plan details, and payment records processed through our payment partners.

Technical and usage information

• IP address, browser type, device information, and pages visited when you use our website.
• Cookies and similar technologies, described further in Section 7.

How we use your information

We use the information we collect only for purposes connected to delivering and improving our care services:

• To assess care needs and prepare a personalised care plan.
• To coordinate care between caregivers, nurses, doctors, and family members.
• To respond to emergencies and ensure client safety.
• To process payments, invoices, and service agreements.
• To communicate appointment schedules, updates, and service changes.
• To comply with applicable healthcare, labour, and data protection laws.
• To improve our services through internal quality reviews and, where consented to, client feedback.

We do not use client health information for marketing or advertising purposes.

How we share your information

We share personal information only where necessary, and only with parties bound by confidentiality obligations:

We do not sell personal information to third parties, and we do not share health information for commercial or marketing purposes.

Data security

Given the sensitive nature of health information, we apply reasonable security practices consistent with the Information Technology Act, 2000 and applicable rules, including:

• Restricted, role-based access to client records — caregivers can view only what is needed for their assignment.
• Encrypted storage and transmission of digital records.
• Secure physical storage for any paper-based records maintained at our care centres.
• Confidentiality agreements signed by all caregiving and administrative staff.
• Regular review of access logs and internal audits.

While we take all reasonable measures to protect your information, no system can be guaranteed completely secure. We encourage clients and families to notify us immediately if they suspect any unauthorised access to their information.

Your rights and choices

In accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian law, you have the right to:

• Access the personal and health information we hold about you or your family member.
• Correct inaccurate or outdated information in your care records.
• Withdraw consent for non-essential uses of your information, such as service updates by email.
• Request deletion of your information, subject to our legal and medical record-keeping obligations.
• Nominate a representative to exercise these rights on behalf of a client who is unable to do so themselves.

To exercise any of these rights, please contact our Grievance Officer using the details in Section 10. We aim to respond to all requests within 30 days.

Cookies and tracking technologies

Our website uses cookies to help it function properly and to understand how visitors use our services pages.

• Essential cookies — required for the website to operate correctly.
• Analytics cookies — help us understand which pages are most useful to visitors.
• Preference cookies — remember choices such as language or region.

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect how parts of our website function.

Data retention and children's privacy

Retention. We retain client care records for as long as the service relationship continues, and for a reasonable period afterward as required for medical record-keeping, legal, or regulatory purposes. Website usage data is retained for a limited period for analytics purposes only.

Children's privacy. Our services are intended for adult clients, primarily seniors, and their families. We do not knowingly collect personal information from children under 18 through our website, except where a parent or guardian provides such information as part of arranging care for a family member.

Changes to this policy

We may update this policy from time to time to reflect changes in our services, technology, or legal requirements. Material changes will be communicated to active clients directly, and the "last updated" date at the top of this page will always reflect the most recent version.

Contact us

If you have questions about this policy, or wish to exercise any of your data protection rights, please reach out to us: