Terms & conditions

Acceptance of terms

By accessing our website, submitting an enquiry, or signing a service agreement with Vinmayaa Care, you confirm that you have read, understood, and agree to these Terms & Conditions, along with our Privacy Policy. If you are engaging our services on behalf of a family member, you confirm that you are authorised to do so.

If you do not agree with any part of these terms, please do not use our website or services.

Our services

Vinmayaa Care provides home-based and facility-supported eldercare services, including personal care, nursing support, geriatric and palliative care, emergency response coordination, and related wellness services. The exact scope of services is defined in the individual service agreement or care plan signed with each client.

Services are delivered by trained caregivers and healthcare professionals engaged or employed by Vinmayaa Care. We reserve the right to assign, reassign, or substitute caregivers as needed to ensure continuity of care.

Client eligibility & responsibilities

To help us provide safe and appropriate care, clients and their families agree to:

• Provide accurate and complete medical history, current medications, and relevant health information at the time of assessment and as it changes.
• Ensure a safe environment at the client's residence for caregivers to work in, where services are home-based.
• Inform Vinmayaa Care promptly of any change in the client's health condition, medication, or care requirements.
• Make timely payments in accordance with the agreed service plan.
• Treat all caregivers and staff with courtesy and respect.

Care plans & assessments

Before services begin, we conduct an initial assessment to understand the client's health status, mobility, and care needs. Based on this, we prepare a care plan outlining the scope of services, frequency of visits, and any special requirements.

Care plans are reviewed periodically and may be updated as the client's needs change. Clients or their authorised representatives will be consulted before any material changes are made to the care plan.

Fees, payment & cancellation

Service fees are set out in the service agreement and are payable in accordance with the agreed billing cycle. Applicable taxes will be charged as per prevailing law.

Code of conduct

Vinmayaa Care caregivers are trained to provide care with dignity, patience, and professionalism. We hold our team to a strict code of conduct, and any concerns regarding caregiver behaviour should be reported to us immediately so we can investigate and act.

In turn, we expect clients, family members, and household members to engage with our staff respectfully. Vinmayaa Care reserves the right to suspend or terminate services in cases of abuse, harassment, or threats directed at our caregivers.

Limitation of liability

Vinmayaa Care exercises reasonable skill and care in delivering its services. However, to the extent permitted by law:

• We do not guarantee specific health outcomes, as these depend on factors beyond our control, including the client's underlying medical condition.
• We are not liable for pre-existing conditions, or for harm arising from information withheld or inaccurately provided by the client or family.
• Our liability, where it arises, is limited to the value of the specific service in question, except in cases of proven negligence.

Nothing in this section limits any liability that cannot be excluded under applicable Indian law.

Medical emergencies

In the event of a medical emergency, our caregivers are trained to follow the emergency protocol agreed in the client's care plan, which may include contacting emergency services, the client's treating doctor, and the nominated next of kin.

Clients and families are responsible for ensuring emergency contact details are accurate and up to date at all times. Vinmayaa Care cannot be held responsible for delays caused by outdated or incorrect emergency information.

Termination of services

Either party may terminate the service agreement by providing written notice as specified in the agreement. Vinmayaa Care may suspend or terminate services immediately in cases involving safety risks to caregivers, non-payment, or breach of these terms.

Upon termination, any outstanding fees for services rendered remain payable, and any prepaid, unused balance will be handled in accordance with the refund policy in Section 5.

Governing law & disputes

These terms are governed by the laws of India. Any disputes arising out of or relating to these terms or our services will first be addressed through good-faith discussion between the parties, and if unresolved, will be subject to the exclusive jurisdiction of the courts at the location of our registered office.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. Material changes will be communicated to active clients directly, and continued use of our services after such changes constitutes acceptance of the updated terms.

Contact us

If you have questions about these Terms & Conditions, please reach out to us: